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Hopefully the
knowledge you seek is below...
What Software is available?
How do I format a disk?
I'm trying to print and I'm either out of paper or a whole
forest is coming out. Help!
Am I protected against computer viruses?
How do I log on to a computer?
How do I log on to the patlab domain in the computer labs?
How do I log on to a portable projector?
Hey! I saved a document to this machine's hard drive yesterday
and today it's gone! What happened?
My Instructor gave me a special login that works fine on campus.
Can I access it from home?
My Instructor gave me a special login but I can't seem to
remember my password.
I saved a file at home, but I can't open it on campus. Any
ideas?
Help! I was working and suddenly this big blue screen with
indescribable text came up!
I need an e-mail account! How can I get one?
I have an AOL account! Can I use AOL on campus?
I have a PowerPoint presentation that I want to show in class.
How can I do this?
I lost a disk (or a notebook, a coat, etc.)! Where can I find
it?
How can I become a Lab Assistant?
What
software is available?
All our computers
labs use Microsoft Windows 2000 as their operating system.
The following is a partial list of the software programs installed on each computer:
- Microsoft Office
2000 Professional
- Netscape Communicator
7.0
- Microsoft Internet
Explorer 6.0
- Acrobat Reader
6
- Microsoft Visual
Basic 6.0
- Borland C++
Building 4.0
- Borland C++
5.02
- Blue Java
- Jbuilder 9.0
- Maple 8
- Microsoft Publisher
- Oracle 9i
- WinZip 8.1
- COM 200
For more detailed
information check out the Software Information
Page.
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How
do I format a disk?
You can format
a disk simply by inserting one into the floppy drive (drive "A") and
right clicking your mouse on the "Shortcut to 3 1/2 Floppy A:" icon
located on the desktop. Select "Format" from the menu that pops up
and the computer will ask you if you would like to format the drive. Click on
"Yes". Remember that this process erases ALL DATA from the disk. Generally
speaking, you only need to do this once before saving your information.
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Am
I protected against computer viruses?
All computers
are equipped with McAfee Virus Shield and are updated when necessary for your
software and hardware protection.
In the event that McAfee discovers a virus while you are working, please see
a Lab Assistant who will assist you in the removal of it.
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I'm
trying to print, and I'm either out of paper or a whole forest is coming out.
Help!
If a printer runs
out of paper, please see a Lab Assistant who will be happy to reload the printer
for you.
In the event of a paper jam or a situation where the printer is spitting out
blank sheets or sheets containing "garbage" characters, please see
a Lab Assistant immediately to have them correct the problem.
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How
do I log on to a computer?
Generally speaking,
simply type the username which is student and sjc as the password.
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How do I
log on to the patlab domain on the lab computers?
Simply type the
username given to you by your instructor (ex: COM3701S14) , then type the password
given to you (the default password is usually sjc) and then with your mouse,
click on the pull down menu and click on PATLAB. After all that, click on OK
button. Once you log on for the first time, you'll be asked to change your password.
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How do I
log on to a portable projector?
Simply type
the usename which is student and the password which is sjc.
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Hey! I saved
a document to this machine's hard drive yesterday and today it's gone! What
happened?
Any and all changes
made to the hard drive are reversed when our computers are restarted. Daily
procedures dicate that we shut down each machine each night, even if the computer
is not restarted during any given day.
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My instructor
gave me a special login that works fine on campus. Can I access it from home?
No. If you need
to use a file or document that resides on your special login account from home,
you most first copy it to a floppy disk. Please see a Lab Assistant if you are
unsure of how to so this.
Do NOT save files to a machine's local hard drive. Any and all changes made
to the hard drive are reversed when our computers are restarted. Daily procedures
dictate that we shut down each machine each night, even if the computer is not
restarted during any given day.
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My instructor
gave me a special login but I can't seem to remember my password.
To reset your
password to your special login, you can email Lichele Abear at labear@sjcny.edu.
Indicate in the email that you have forgotten your password and you need it
reset. Include your name, professor's name that gave you the logon name, and
user name.
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I
saved a file at home, but I can't open it on campus. Any ideas?
Certainly.
In general, it's helpful if you format any disks using a lab computer before
using it at home. This helps to initialize the disk to the most compatible format
for campus and home.
First off, try and save the file at home using an application that we have available
on campus. Please see the list above, What software is available? for more information.
Despite this, if you still can't open a file, please see a Lab Assistant who
will try and diagnose the problem with you and escalate the issue to a higher
lever if he/she is unable to resolve the issue. We will always try our best
to make sure that your hard work is not lost due to a technicality.
Remember that floppy disks DO INDEED FAIL. Back up important files and documents,
such as your Senior Thesis, on one or more disks and print at least one hard
copy. It's better to spend two hours retyping you paper than doing two more
weeks of research.
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Help! I
was working and suddenly this big blue screen with indescribable text came up!
This is called
the Blue Screen of Death. Unfortunately, there is no way to recover from this
type of error aside from powering the machine down and then powering it back
up. While this occurence is rare, it does happen from time to time. We highly
recommend that you save your work often so as to not lose any important changes
you have made.
In the event that you encounter the Blue Screen of Death, please see a Lab Assistant.
While we're sure you're capable of shutting the machine's power off yourself,
it is important for us to take note of some of the "indescribable text"
so we might determine if the problem is isolated or system-wide.
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I need an
e-mail account! How can I get one?
Free student web-based
email is now available for all St. Josephs College students. To access
your new webmail account from any computer, start either the Netscape or Internet
Explorer web browser and enter in the following web addrress "http://student.sjcny.edu"
Your login name is your initials and the last four digits of your social
security number followed by "student.sjcny.edu" For example,
Mary Elizabeth Smith, 123-45-6789 would be mes6789@student.sjcny.edu.
Your login is also your email address. Your
temporary password is the last four digits of your social security number.
Please change your password after your first login. It is recommended
that your use Netscape or Internet Explorer as your browser as AOL will not
display all the features necessary for webmail.
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I
have an AOL account. Can I use AOL on campus?
Yes. Although
you cannot download the AOL software, you can use AOL over the Web. Start your
favorite Internet browser (Microsoft Internet Explorer or Netscape Navigator)
from the desktop and go to AOL's
website.
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I
have a PowerPoint presentation that I want to show in class. How can I do this?
If
you'd like to show a PowerPoint presentation or use the Internet in a classroom,
you can use the smartstations provided in the BT building or on the 2nd and
3rd floors in O'Connor Hall. If your class is currently on
the 1st Floor of O'Connor Hall or does not have a smartstation, you can reserve
a portable projector for that class time.
Students wishing to reserve a projector must contact their instructor who can
reserve the unit.
Faculty and Staff wishing to reserve a projector may do so using the link to
the left. Faculty and Staff can also reserve an entire computer lab for a class
session.
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I
lost a disk (or a notebook, coat, etc.)! Where can I find it?
First check where
you last saw the missing item. If it's not there, then check our Lost and Found
box, there is one box located in O'Connor Hall room N223 and there is another
box in the BT building in room B-6.
Valuables such as keys, wallets, etc. are given to the Plant Security Office
located on the first floor on O'Connor Hall, Room N107.
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How can
I become a Lab Assistant?
Students wishing
to become a Lab Assistant should contact the Financial Aid office located in
the West Wing on the 3rd Floor on O'Connor Hall. Being a Lab Assistant is a
great way to learn computer hardware and software and meet new friends!
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