St. Joseph’s College, New York |

All our computers labs use Microsoft Windows 2000 as their operating system.
The following is a partial list of the software programs installed on each computer:

Microsoft Office 2000 Professional
Netscape Communicator 7.0
Microsoft Internet Explorer 5.01
Acrobat Reader
Microsoft Visual Basic 6.0
Borland C++ Building 4.0
Borland C++ 5.02
Blue Java
Jbuilder 6.0
Maple 7
Microsoft Publisher
Oracle 8i
WinZip
COM 200

For more detailed information check out the Software Information Page.

How do I format a disk?

You can format a disk simply by inserting one into the floppy drive (drive "A") and right clicking your mouse on the "Shortcut to 3 1/2 Floppy A:" icon located on the desktop. Select "Format" from the menu that pops up and the computer will ask you if you would like to format the drive. Click on "Yes". Remember that this process erases ALL DATA from the disk. Generally speaking, you only need to do this once before saving your information.

Am I protected against computer viruses?

All computers are equipped with McAfee Virus Shield and are updated when necessary for your software and hardware protection.
In the event that McAfee discovers a virus while you are working, please see a Lab Assistant who will assist you in the removal of it.

I'm trying to print, and I'm either out of paper or a whole forest is coming out. Help!

If a printer runs out of paper, please see a Lab Assistant who will be happy to reload the printer for you.
In the event of a paper jam or a situation where the printer is spitting out blank sheets or sheets containing "garbage" characters, please see a Lab Assistant immediately to have them correct the problem.

How do I log on to a computer?

After turning on the computer, hit Ctrl+Alt+Delete and the log-in screen will appear. Type student in the username field and then click OK.

Hey! I saved a document to this machine's hard drive yesterday and today it's gone! What happened?

Any and all changes made to the hard drive are reversed when our computers are restarted. Daily procedures dicate that we shut down each machine each night, even if the computer is not restarted during any given day.

I saved a file at home, but I can't open it on campus. Any ideas?

Certainly.
In general, it's helpful if you format any disks using a lab computer before using it at home. This helps to initialize the disk to the most compatible format for campus and home.
First off, try and save the file at home using an application that we have available on campus. Please see the list above, What software is available? for more information.
Despite this, if you still can't open a file, please see a Lab Assistant who will try and diagnose the problem with you and escalate the issue to a higher lever if he/she is unable to resolve the issue. We will always try our best to make sure that you hard work is not lost due to a technicality.
Remember that floppy disks DO INDEED FAIL. Back up important files and documents, such as you Senior Thesis, on one or more disks and print at least one hard copy. It's better to spend two hours retyping you paper than doing two more weeks of research.

Help! I was working and suddenly this big blue screen with indescribable text came up!

This is called the Blue Screen of Death. Unfortunately, there is no way to recover from this type of error aside from powering the machine down and then powering it back up. While this occurence is rare, it does happen from time to time. We highly recommend that you save your work often so as to not lose any important changes you have made.
In the event that you encounter the Blue Screen of Death, please see a Lab Assistant. While we're sure you're capable of shutting the machine's power off yourself, it is important for us to take note of some of the "indescribable text" so we might determine if the problem is isolated or system-wide.

I need an e-mail account! How can I get one?

From on-campus, please call the Technology Department Help desk at extension-263, or fill out the Tech Help Form.

I have an AOL account. Can I use AOL on campus?

Yes. Although you cannot download the AOL software, you can use AOL over the Web. Start your favorite Internet browser (Microsoft Internet Explorer or Netscape Navigator) from the desktop and go to AOL's website.

I have a PowerPoint presentation that I want to show in class. How can I do this?

If you'd like to show a PowerPoint presentation or use the Internet in a classroom, you can reserve a portable projector for that class time.
Students wishing to reserve a projector must contact their instructor who can reserve the unit.
Faculty and Staff wishing to reserve a projector may do so using the link to the left. Faculty and Staff can also reserve an entire computer lab for a class session.

I lost a disk (or a notebook, coat, etc.)! Where can I find it?

First check where you last saw the missing item. If it's not there, then check our Lost and Found box, there is one box located on the first floor in the MCE Library. The box is next to the printer by the pod computers in the Library.
Valuables such as keys, wallets, etc. are given to the Front desk located on the first floor of MCE.

How can I become a Lab Assistant?

Students wishing to become a Lab Assistant should contact the Financial Aid office located on the first floor of the 245 Building. Being a Lab Assistant is a great way to learn computer hardware and software and meet new friends!


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